Assesment item 3 - Evaluative statement

Evaluative Report

Part A

Please find below my three evaluative OLJ experiences.

Building Academic Library 2.0

The information that was contained in this video was invaluable towards my development as an Information Professional.

Many of the speakers constantly reinforced the fact that was that it was important that Librarians go out there and find where our users are instead of the other way around. With so much competition out there in the provision of information the town library is no longer the only choice for having your information needs found.

No longer is the traditional librarian in charge of what and how information will be delivered. The delivery of information is now a collaborative effort of which the general public has a large role to play as they tell us what they want and how they want it.

Information Professionals all need to work together and encourage each other to keep up to date with the all the changes in technology. There is no I in the word team!

Information Professionals need to be ready to release programs before they are perfect as with the constant changes in technology we would be getting left behind with our need to strive for perfection.

Information Professionals need to get out there and have fun. No longer does our profession need to be seen as boaring and predictable but fun and exciting as we explore the doors that the development of new technology has left open for us.

Shift Happens Video

Technology has changed the way that people think and do things. This video gave me as an information professional a lot of food for thought.

It was shocking to learn that 95% of songs that were downloaded were not paid for last year. Whilst sharing is good it is not good when artists who work hard to produce music for us do not get the monetary rewards that they deserve. Policies need to be put into place to stop these practices from happening or the very technology that allows this sharing could also result in the music industry’s death as they cannot afford to produce music anymore due to illegal downloads. Librarians have been precious about protecting books we also need to be precious about protecting information and its access in the digital world. It is also important that we work together with other information providers to reduce this threat.

Policies have an important role to play to remind people of what acceptable use of information is within library perimeters are permitted. This is especially important with staff using social networking sites. Inacceptable use could tarnish the reputation of our organisations and we want to prevent that from occurring. Policies give staff and other users guidelines so that information on these sites can be using in a positive manner which will build up the reputation of our organisation rather than destroy it.

RSS in Action

It is always interesting to read what other information professionals are using technology like RSS feeds for and get new ideas for my own organisation from this.

I was particularly impressed with the La Trobe University’s easy to use guide about firstly what an RSS feed was.  It is important to share this type of information with users as this will make them more open to using technology that they are able to first have a basic understanding of.

The ways that RSS feeds for new titles was broken down into subjects was also another time saver for students which would make them more keen to use the technology and feel that the library had their needs in mind when developing an application that was designed to save them time. Once again it would put another positive spin on the library and make users more likely to seek out its information needs from us rather than alternative sources.

Cambridge University also had another innovative way of using RSS feeds which our library could use and that is using RSS feeds to inform its users of any down time our website would be having for its upgrades. This would make users more likely to use our service as they know that the library is always reliable.

PART B

As a result of studying INF 206 I have been able to largely increase my knowledge base on the topic of “Social Networking”.

Social networking is an amazing subject and it has really made me excited about the many opportunities that are available to me to use it to promote my organisation. I have at times found it to be time consuming which has made me conscious of the fact that I cannot do all that I want to do at once rather I will need to start with a few small projects like Blogs and Twitter and work my way up towards bigger projects.

I love the four underlying principles of Web 2.0 and they are Collaboration, Conversation, Community and Content creation. (Lodge. Module 3. 2011)  I am going to put up a mind map of a cloud with these four principles around it on our webpage to demonstrate to patrons that we are serious about working with them to create a community library service where everyone can participate and feel involved.

I really enjoyed the opportunity to share useful websites through the Facebook page with my peers in INF 206 about information which was relevant to this topic. The sharing of information in this way enabled me to learn about a few things that I may not have had time to discover existed if it had not been the result of my peers sharing their knowledge. After seeing how wonderfully the INF206 group was able to share information I would like to set up a similar closed group in my workplace for us to share handy website discoveries. (Facebook. INF 206. 2011)

It excites me that a large part of life as an information professional in the social networking world will involve working together with the public to achieve their needs and wants for a better and more user friendly library service. I am very excited to get project Wikkis started for high school students so that they can share with each other their information resources as I reported on briefly in my “Building Academic Library blog post”. Campbell 2012.

 The future of the profession is about sharing information in its raw form and we no longer need to wait before items are perfect before releasing them as it’s with our users adding to libraries ideas that will help us to work towards an end result.

 I am looking forward to starting up a library ideas blog for our patrons and getting users to comment on what ideas they think would work and how the library can add features that would make items more users friendly.

Another important item that I learnt during studying the subject of social networking was that it is important for information professionals to go into the space of the user and find them rather than users having to find us. Setting up a library Facebook page is a good example of how we can go into people’s space and find them. In the did you know video (YouTube 2011) it listed the fact that Facebook is so well used that if it were a country it would be the world’s 4^th largest!

This subject has opened up new worlds for me and I mean that literally with the discovery of a whole new virtual online world in the website “Second Life” in which I was able to create a new avatar and participate in an online meeting place with other students. Second Life is an area that I would like to explore further in my work as an Information Professional at a public library as I think it would be a handy way to get in touch with the youth in the community.

Discovering new uses for RSS feeds was another area that I would like to explore within the public library that I work. The library is often asked what new titles we have brought recently so I think that it would be very well received if the library could set up an RSS feed by subject for interested patrons. Of course this would also involve setting up a page of information for our patrons explaining what exactly an RSS feed is which would be modelled on the La Trobe University example as cited in my blog RSS in action. Campbell. 2012.

Social Networking in the library will also bring with it new challenges as we need to ensure that we have adequate policies in place that will prevent misuse of information which could result in harming both others and the organisation itself. I will need to keep our policies updated to cover new social networking sites and their appropriate use within library walls in regards to both library staff and patrons.

Above all it is important to read and keep learning to explore new opportunities and also encourage my peers to do the same.  Simply talking with a colleague during a spare moment at the customer service desk turned into the opportunity for me to learn about the blog called “the black librarian” which my colleague showed me when I told her that I was studying social networking this semester. This was a very inexpensive and quick learning opportunity for me and a perfect example of why it is important to share information with your colleagues as we have the opportunity to learn from each other in a simple and non-threatening way.

In module 4 I was very happy to be given a number of fantastic examples of the ways web 2.0 technologies are being used in other settings. This will be a great benefit for me in showing my library supervisor of the positive benefits of these technologies in convincing her to let me trial a few of the ones that we are not already using. Module 4.Page 3. Lodge . 2011. An item in particular that I think would be one to aim for in my organisation in the near future would be using Twitter for Reference services.

 This subject has given me the passion to keep learning about the different types of new technology that is available to me and how it can benefit my organisation. It has also given me passion to not be afraid to experiment with it and as I love a challenge that is exactly what I am now going off to do!

References

Did you know video. YouTube. Accessed
http://interact.csu.edu.au/portal/site/INF206_201190_W_D/page/5feac35f-13fd-4dc5-80db-434ea456a7ca

Facebook INF 206 Closed Group 2011.

Module 3. Lodge, D. 2011

Module 4. Lodge, D. 2011

RSS in action.Campbell, C. 2012

Building Academic Library. Campbell, C .2012

(Sorry about the big  blank parts I had trouble cutting and pasting from Word ).

The information professional and the Web 2.0 world

ACTIVITY

Based on your reading in Modules 1, 2 and 3 so far, and your examination of Abram's and Harvey's definitions of Librarian 2.0 and the views presented in the above YouTube clips, define what you believe to be the essential knowledge, skills and attributes of an information professional in a Web 2.0 world.

Write up your definition as a post (of no more than 350 words) in your OLJ.

 In order for their profession to survive  it is important that Librarians evolve with any changes that take place within the information culture that they live in.

At the moment the culture we live in is based on a new Web 2.0 world in which the information and technology in it  is changing at a fast pace.

Users now decide what they want us to provide and we need to go to where they are and seek feedback on the products and services they want us to provide.

Librarians need the ability to keep up to date with all changes and technology and listen to what our users want. We need to be able to find ways to go to where our users are so that libraries can find a way to positively participate in users world.

Librarians now need to have the ability to experiment and also not wait until a product is perfect before releasing it but rely on user feedback to make the necessary modifications to a product.

Librarians need to enjoy all the new technology the world presents us with to make learning a fun and exciting place. This is especially important as technology has brought with it a lot of competition for the traditional library service.

Librarians should welcome user feedback through the social networking sites that it uses and respond promptly to any feedback even if it is negative. There is always room for improvement and change in the web 2.0 world.

Librarians need to work together to keep pace with the fast changes in technology and encourage all staff to embrace and move forward with the new technology no matter how resistant some staff must be. A unified front is very important and we can help each other learn quicker and give users better service tailored to their needs and wants.

Building Academic Library 2.0 Video

ACTIVITY

View this YouTube video called 'Building Academic Library 2.0'. This is part of a symposium sponsored by Librarians Association of the University of California, Berkeley Division in 2007. While this presentation is over one (1) hour in duration, there are a number of key points raised by a number of speakers, including the keynote speaker Meredith Farkas, that relate to any library or information agency that is trying to transfrom their library into a 2.0 Library.

Consider advice provided by one or more of the speakers in terms of a library and information agency that you know (as an employee or user). Select five (5) key pieces of advice from these speakers, and consider how these may be applied to your library to help it embrace a Library 2.0 ethos. Write up your findings as a post (of no more than 350 words in your OLJ).

The first comment that I found particularly interesting was made by “Shaol Wagner” and he made the comment that libraries need to look around and see how people are using technology and then use it in our strategic planning.  In order to keep our place in society libraries need to tailor our services and products to how our customers wish to use them.

Libraries also need to follow the 3 p’s when it comes to web 2.0 programs and they are Planning, Partnership and Privacy.

The keynote speaker “Meredith Farkus” had a number of fantastic suggestions to help libraries use Web 2.0 technology and they are

We need to know our users and ask them what they want. An example of this is setting up a Facebook account and asking library users to post on our wall what titles they would like us to purchase.

Communicate and become more transparent. An example of this is asking teachers what assignments are coming up in the local schools and setting up a blog with handy links for students about where they can find information to help them with their specific assignments. This saves time poor students having to come into the library and ask for information. Instead we are bringing it home to them.

Go where our users are An example of this is providing a library chat link for students on each university study page so that they are able to ask librarians where they can find needed information for assignments without having to waste time logging into the library.

Develop a learning culture in your organisation. Normally only a couple of people from each organisation are chosen to go to expensive library conferences and the rest miss out. In order to stop this happening it is a good idea to set up an in house learning culture so that everyone has the opportunity to learn and participate through getting to do discovery exercises on new and emerging technologies every week. If staff have the opportunity to do this then they will feel more comfortable using the new technologies and be able to help serve patrons needs better.

RSS In Action

Activity

Now that you have explored some examples of how libraries and the media make use of RSS to deliver updated information and the applications that can tailor and aggregate feeds for specific users, find two (2) additional examples of 'RSS in action', and develop a 350 word post to your OLJ on how RSS can enhance a library or information service’s ability to meet the information needs of its users.

The first Library example of an alternative use for RSS is the La Trobe University

The Library has a very good and easy to use tutorial page for new users to learn how to sign up to its RSS service. This will encourage users to sign up to and use the RSS feeds as they are able to understand how they work.

The link to the tutorial can be found here http://www.lib.latrobe.edu.au/rss/

I really liked the way that it had its new titles RSS feeds divided into a menu according to which subjects the user was interested in. It is a very time friendly application for university students who may be very time poor due to their study commitments.

Students and staff will be more inclined to use the RSS feed as it can see that the university has developed this application with their time needs in mind.

The link can be found here   http://www.lib.latrobe.edu.au/rss/new-titles/

The second library example of an alternative use for RSS is the Cambridge University Library

The library provides users with an RSS feed which will advise the user of any downtime of the university website that they are planning in order to do scheduled maintenance. This will help staff and students to be able to plan their schedules around any disruptions that may occur so that they are not inconvenienced at the last minute which may result in a late assignment or class lesson plan.

Library users will be more likely to use the online site as they will see that it is very reliable.

The link to this RSS can be found here. http://www.lib.cam.ac.uk/newspublishing/rss.php?c=4

The next handy RSS feed that the library offered was a Loans feed to see when your books are due. This will be a handy reminder for users that their books are due back and that they will either need to renew the items for return them. Users will be more likely to use the library service as they know that the university will help them in keeping track of when their books are due back and preventing them from getting costly overdue fines.

The link to this RSS feed can be found here. http://www.lib.cam.ac.uk/toolbox/rss.html

Social Media Policy Articles

I thought that I would share some great articles that I have come across which talk about what needs to be put into a Social Media Policy.

I will post the titles and link to them below.

10 things to include in your Social Media Policy
http://www.reedmedia.eu/tutorials/10-things-to-include-in-your-social-media-policy/

Social Media Law Blog
http://www.socialmedialawupdate.com/2011/05/articles/social-media/is-your-companys-social-media-launch-ahead-of-its-compliance-program/#more

Does your Enterprise have a Social Media Policy
http://www.readwriteweb.com/enterprise/2011/05/does-your-enterprise-have-a-so.php

Did you know video

Shift happens video

Task

Watch this video carefully a second time, and identify five (5) examples of 'shifts' or trends that can have an impact on how individuals behave as a digital citizens. Then outline (in @ 400 words) how you believe these behaviours can impact on the need for, and development of, information policy in organisations to address these behaviours. You may wish to explore these from either a user/customer perspective or employee/employer perspective, or a combination of both, and you may wish to consider this task within the specific context of your own library and/or organisation, or you can address this task in general terms.

   95% of all songs downloaded last year weren’t paid for

 Piracy of music is illegal and an organisation can be prosecuted if it found to be participating in the act of it. As a result of this it is very important that an information policy is developed to clearly outline that illegal downloading is unacceptable behaviour to stop possible breaches of the law happening within library walls from both library employees and library customers.

The following article which was in the online edition of the Sydney Morning Herald Newspaper on the 28^th November 2011 mentions how Internet Service Providers are now reporting possible piracy to policy to police after 5 suspect illegal downloads are undertaken.  

Telcos volunteer to help police piracy

Karl Quinn and Ben Grubb

November 28, 2011

Australian internet users face an increased risk of prosecution if they pirate online, with five large ISPs proposing to act on suspected infringement notices provided to them from rights holders by passing on the notices to users and, in the most extreme circumstances, disclosing the details of alleged pirates.

Under a proposal released by telco industry body the Communications Alliance, users will receive an "education notice" if they are suspected of pirating content like movies. If they persist, they will be issued with up to three warning notices within a 12-month period. If a user continues to pirate content after that, they would then face the prospect of having their details passed on to copyright holders, allowing them to institute legal action.

A spokesman for federal Communications Minister Stephen Conroy welcomed "the industry working towards a solution to the issue of piracy" and said the government had been "encouraging the parties to work together for some time because it is important any proposed solution is supported by both ISPs and the content industries".

The Communications Alliance claims the experience in France — which employs a three-strikes policy at the end of which persistent infringers are disconnected from the internet — shows that "only 0.1 per cent of users who receive a first notice will continue their activities and receive a third notice".

"The majority of infringers are casual infringers, not hard core," said Communications Alliance CEO John Stanton. "Once they know that their activity can be detected, and has been, we think they'll take the opportunity to change their behavior."

ISPs will not monitor user connections but will rely on rights holders sending them notices of suspected infringements they have detected by monitoring file sharing networks for illegal uploading and downloading.

To get user details, copyright holders will need to apply for a court order, as they are required to now.

The Australian ISPs that have agreed to help in policing infringements are Telstra BigPond, Optus, iiNet, iPrimus and Internode.

The proposal, which the Communications Alliance wants trialled for an 18-month period, represents a major reversal of tactics by the ISPs in the copyright wars.

The about-face comes just days before the High Court is due to hear an appeal by The Australian Federation Against Copyright Theft (AFACT), which represents many of the largest entertainment industry rights holders in Australia, against a Federal Court judgment in February that found telco iiNet was not responsible for copyright infringement by its clients.

But if the proposal was meant to dissuade the rights holders from pursuing their case it has failed. In a statement, AFACT said it was "focused" on the High Court appeal this week and would "not be commenting on anything but the case at this time". The group wants iiNet to be held entirely accountable for policing copyright infringements on its network.

Foxtel was unimpressed, damning the proposal as "self serving, defective and not in the spirit of our agreed approach".

ISP iiNet's chief regulatory officer Steve Dalby was blunt about the Communications Alliance plan not representing an "agreement". He said it may not come into effect if there was not enough support for it. "It's a proposal," Mr Dalby said. "There is no 'date of effect'. If there is insufficient support, it'll wither on the vine."

He said the proposal would test the claim rights holders had been promoting that about 70 per cent of people notified would stop infringing after their first or second notice.

"If 70 per cent of infringements cease, it would be a very cheap way of reducing their claimed losses of $900 million per annum. A great investment. It does have costs for ISPs, however, with no balancing benefits flowing to them."

He added that to get user details copyright holders would need to get a court order. "That hasn't changed.

"They will have to convince a Federal Court magistrate or similar that the ISP should be ordered to disclose customer details," Mr Dalby said.

Unlike the French scheme, the proposal does not provide for termination of consumers' internet accounts, nor for any punitive sanctions to be imposed on customers by ISPs. It also gives consumers the right to appeal if they receive a notice but believe they have not done anything improper.

“We believe the notice scheme can greatly reduce online copyright infringement in Australia, while protecting consumer rights, educating consumers about how to access legal online content and helping rights holders to protect their rights,” the alliance's John Stanton said.

He added that it was important for rights holders to ensure that consumers had access to "legal and affordable content" online, to "reduce the motivation to source content in ways that might be illegal".

Meanwhile, the Movie Rights Group, which emerged last month with plans to take legal action against people who had illegally downloaded the film Kill The Irishman, has gone to ground following an investigation by Fairfax that revealed the links of its owners, Gold Coast brothers Matthew and Richard Clapham, to the porn industry.

The group’s website is no longer functional, and Theresa Lloyd, of Brisbane firm Lloyds Solicitors, said: "We no longer have any association with Movie Rights

Read more: http://www.smh.com.au/technology/technology-news/telcos-volunteer-to-help-police-piracy-20111127-1o1hc.html#ixzz1kA1xN3qx

Among larger US companies 17% have disciplined an employee for violating blogg or message board policies.

It is important that companies have an information policy in place to ensure the integrity of their organisation. Social media is a wonderful tool for getting the message across to people however organisations want to be sure that its employees are sending people positive messages about the organisation and are not misrepresenting them in any way that would  cause damage to the  organisations public image.

If there is an acceptable use policy in place than employees can be discipled or sacked when they have been found to violate its code.

The following is an article from HC online which outlines how important an organisations social media policy is when needing to disipline employees for incorrect use.

 http://www.hcamag.com/news/breaking-news/employee-fired-for-facebook-comments-spotlight-on-social-media-policy-part-i/121591/

Employee fired for Facebook comments: Spotlight on social media policy Part I

               The outcome of a recent Fair Work Australia (FWA) decision has highlighted the importance of maintaining and consistently reviewing internal social media policies.

FWA made the decision in Glen Stutsel v Linfox Australia Pty Ltd [December 2011] to reinstate the employment of an employee who had been dismissed for making comments about his managers on his Facebook profile.

Glen Stutsel had been employed as a truck driver by logistics company Linfox, and was fired in May 2011 after management became aware of comments he had made online which criticised his managers.

However, FWA found that Stutsel had made the comments in a forum which he held to be private – he had set up his Facebook profile with the maximum security settings.

FWA found that, for this reason, the employee believed he could privately and candidly interact with his friends.

While the ombudsman agreed the employee’s comments were “foolish”, it was found that the comments were not intended for public display, and therefore there were no valid grounds for termination. As a result, his employment was ordered to be reinstated.

According to Harriet Stacey, co-founder and principal of Wise Workplace Investigations, many employers don't realise that social media policies are not a ‘set and forget’ policy, and must comprehensively spell out what is acceptable online conduct. Simply banning social media usage in the workplace is insufficient, as comments made outside of work can be just as detrimental and damaging to an organisation’s reputation.

While many workplace policies are seldom referred to – common sense and practical problem solving are sufficient to resolve most issues – social media is one policy area that regularly comes into play when things get complicated.

“In times of rapid change, as we are seeing with the development of social media, it is critical to stay ahead of the game. You must determine what is OK and what is not OK for your organisation - and put it in writing,” Stacey said.

In the recent case of Damien O'Keefe v Williams Muir's Pty Ltd T/A Troy Williams The Good Guys [2011] FWA 5311 (August 11, 2011) an unfair dismissal application was dismissed in part because of the strong policies held by the Good Guys company.

The employee had been sacked for serious misconduct after posting derogatory comments about the employer on his Facebook profile.

Despite the employee making the comments on a personal computer outside of work hours, the court found in favour of the Good Guys, largely because the company had a clear and comprehensive employee handbook covering the way staff should communicate with each other as well as spelling out firm bullying and harassment policies.

 

Jackson, Swine flu and Barack Obama have been this years top subjects for malware distributing emails/ 90% of the 200 billion emails sent every day are spam.

It is important that your organisations social media policy outlines what social networking websites employees have access to. The organisation needs to look at which sites may pose the biggest threat to your organisation by letting in damaging computer viruses. Ways in which your company can limit potential virus spread is stopping employees being sent personal emails to their work email address and limiting their use of social networking sites such as Facebook and MySpace.

It would also be of benefit for the library to continually monitor any common viruses that are doing the rounds and warn its customers not to open any emails from people whom people they do not know or of which the email title looks a bit suspicious.

The mobile device will be the world’s primary connection tool to the Internet in 2020

Most people now have a mobile phone which is capable of accessing the internet. As these devices are easily portable most employees will be bringing them to work. It is important that the organisation has a social media policy in place to let employees know when it is acceptable to use these devices for personal use. Doing this will help to prevent employees wasting work time on these devices?

This article titled “Social Media and Mobile use Policies” found on a Blog called Float discuses this point.

 http://floatlearning.com/2011/10/social-media-and-mobile-use-policies/

Written by Gary Woodill on October 20, 2011|

David Strom, business channels editor for ReadWriteWeb (RWW) has written two thoughtful posts on the issue of social media and mobile devices in the workplace. In his most recent post on the subject, he discusses policies on bringing your own mobile devices to work, and how they should be used. Because they will likely be used for social media, then you also need a social media policy, the subject of an earlier post.

Companies face a dilemma over employees bringing their mobile devices to work. Do you restrict their use, in the name of security and distraction from working? If so, employees will go off and have a “social media break” instead of a smoke break, just outside their building. If you ban mobile devices in the workplace, and issue company owned smartphones or tablets, the company is facing a huge expense. So, the points made in David Strom’s post are well worth reading.

If you haven’t formulated policies in this area, you may want to check out David’s post on social media policy, published in May. He points to another article by Chris Boudreaux who has compiled a list of 170 templates for social media policies in organizations. If you need to address this important topic in your workplace, these three posts are a great place to start

A to Z of Social Networking Tools : Module 3

ACTIVITY

READ the post A to Z of Social Networking for Libraries (22 January, 2010) on the Social Networking for Libraries blog.

Consider this advice in terms of a library and information agency that you know (as an employee or user). Select advice from five (5) letters of this A-Z list and consider how these may be applied to this library to help it embrace a Library 2.0 ethos. Write up your findings as a post (of no more than 350 words in your OLJ).

A-active, in order for your library patrons to view you as being serious about your social networking and for it to work for you and your library, you need to use it on a regular basis.

It is important that Tweed Library remains active on its social networking tools so that members of the public notice that it wants to be a permanent and active part of the online communities that it chooses to participate in. If members of the public are seeing regular Facebook and twitter updates from Tweed Libraries than it will feel more a part of the library community and thus more likely to use the library in their everyday lives.

G-Good Reads, Do your patrons need some ideas of what to read? Help them out with Good Reads.

In the modern world library patrons can become time poor very easily and do not want to spend a lot of valuable time searching the shelves for something to read. Setting up a Good Reads item both online and in house would save library patrons a lot of time by suggesting something for patrons to read. The item could be set up so that it would have daily reviews of a couple of interesting books through its online website, blogger post, Facebook post and twitter accounts. This would also help the library achieve the above goal of remaining active in the community.

Y- Youth- using social networking allows you to connect on a deeper level with young people.

Youth use social networking tools every day as their main form of communication with each other. Tweed library needs to set up its online social networking tools with youth so that they are aware of the existence, remain interesting and also can  be used as a good way to seek feedback  from youth as to programs and stock that they would like to see their local library hold and run.

R-Reference- you may think that offering reference services via social networking is impossible but the reality is that so many of your patrons use Facebook, twitter and YouTube that you can offer the answers to frequently asked questions as a form of reference services on these sites.

Facebook, Twitter and you tube offer valuable opportunities for the library to inform its community of the resources that it has available to them. For example with school holidays coming up  the library could inform its parents and children in the community of any  school holiday kids’ activities that it may be holding and also take the chance to market any craft books and kids dvd’s that may be useful to parents during this time.

B- Blog, does your library have a blog. This is a great way for you to offer value and content for your library and it has become the standard for libraries to have one.

A blog would be useful for the Library to inform users of anything that may be happening in the library and also a way of seeking user feedback in the comments column under any posts that the library may make.